Operations
Turnaround Time
How long you take to finish a task from the moment it arrives — a support ticket, a repair, an order.
Example
Cutting support TAT from 48 hours to 6 hours is often felt by customers more than a new feature.
Related terms
Lead Time
ऑर्डर देने से लेकर उसे प्राप्त करने तक लगने वाला समय। यदि Lead Time ज्यादा होता है, तो आपको ज्यादा स्टॉक जमा करके रखना पड़ता है।
SLA
A promise to a customer about the level of service they will get — response time, uptime, delivery speed — often with penalties if you miss it.
Fulfilment
Everything that happens after a customer places an order: picking the item, packing it, shipping it and handling returns.
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