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Operations

Turnaround Time

Also known as tat, turn around time

How long you take to finish a task from the moment it arrives — a support ticket, a repair, an order.

Example

Cutting support TAT from 48 hours to 6 hours is often felt by customers more than a new feature.

Related terms

Fulfilment
Everything that happens after a customer places an order: picking the item, packing it, shipping it and handling returns.
Lead Time
How long it takes from placing an order to actually receiving it. Longer lead times force you to hold more stock.
SLA
A promise to a customer about the level of service they will get — response time, uptime, delivery speed — often with penalties if you miss it.

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