Operations
Fulfilment
Everything that happens after a customer places an order: picking the item, packing it, shipping it and handling returns.
Example
Same-day fulfilment means an order placed at 11am is packed and dispatched before evening.
Related terms
Logistics
The moving and storing of goods — warehousing, transport and delivery to the customer.
Turnaround Time
How long you take to finish a task from the moment it arrives — a support ticket, a repair, an order.
Inventory
The goods you are holding and have not sold yet. It is cash sitting on a shelf — too little and you miss sales, too much and you are broke but full of stock.
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