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Operations

SOP

Standard Operating Procedure

A written step-by-step guide for a repeated task, so anyone on the team does it the same way without asking.

Example

An SOP for onboarding a new customer means the tenth signup is handled as well as the first.

Related terms

Turnaround Time

How long you take to finish a task from the moment it arrives — a support ticket, a repair, an order.

Quality Assurance

Checking work before it reaches the customer, so problems are caught internally rather than in a review.

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